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Pixmania are AWFUL!

By Andy | June 18th, 2008 | 5 Comments

OK, this is more of a rant than a blog post and has absolutely nothing to do with design whatsoever…

I bought a lovely new plasma TV from Pixmania on 16th March 2008. When it arrived it became apparent that it was just far too large for our small London flat. I contacted them and arranged to have it returned. That all seemed quite straight forward and someone from Dixons (their delivery partners) came and picked it up on April 12th 2008.

At this point I thought it was all going swimmingly. However, it all started going wrong when I didn’t hear / see anything from them for over a month (apparently they process it within 7 days. Bulls**t!).

After about 12 emails via their rubbish ‘customer care’ (wtf?!) service with the regular pre-filled reply they manage to ‘find’ the (42″ £1,200 plasma TV).

On the 14th May 2008, nearly two months after I originally paid for the TV they said that they would credit my account and that it would take a maximum of 21 days to be paid into my account. However, it’s now 18th June 2008 and there’s no sign of anything, nothing at all, not a jot.

3 months after ‘buying’ the TV I am still out of pocket and without the TV. So, where do I stand? What can I do? Apparently nothing. Pixmania are sitting on my money (and probably a hell of a lot of other people - just google “Pixamnia are rubbish” and you’ll soon see why!) and by the looks of it aren’t going to pay me any money soon, even though in my account it happily points out that they’re sending me a “gesture of good faith”. All I can imagine that’s going to come through the post from Pixmania is a steaming turd rather than a nice fat check.

SO. Pixmania, you tight f**kers. Pull out your finger and pay the money into my account, and pay all the other poor b******s who are waiting to get their money back. Fingers crossed you have Google Alerts set up. If you do, please give me my money. I won’t bother you again and I definitely won’t be buying anything from your site again. If anyone reading this has any sense, they won’t either!